- Shipping Information
AS ALL ITEMS ARE CUSTOM MADE TO ORDER, WE HAVE AN APPROXIMATE 2-4 WEEK MANUFACTURE TIME.
*Residents of regional WA, TAS & NT may have slightly longer delivery times. Customers living in a regional, remote or difficult to access area should contact us prior to ordering to confirm delivery fees if any. We reserve the right to charge an additional delivery fee for items in remote areas or some other parts of Australia where delivery is very difficult or costs are extremely high. You will be consulted prior to any charges occurring and you will also have an opportunity to cancel the order, if you feel the additional cost is too high.
IMPORTANT SHIPPING INFORMATION & CONDITIONS
Just Modern Furniture is a leading TV Entertainment Unit manufacturer and furniture retailer and we ship AUSTRALIA WIDE via our national courier partners. As all items are Australian Made and are manufactured upon ordering, we will aim to dispatch your product within the manufacture period shown. In most cases, we provide a free delivery service to our customers, which is unheard of in the furniture industry.
In very rare circumstances, we reserve the right to charge an additional delivery fee for items in remote areas or some other parts of Australia where delivery is not possible or costs are extremely high. You will be consulted prior to any charges occurring and you will also have an opportunity to cancel the order, if you feel the additional cost is too high.
Your item will arrive to you by a nationwide one man courier service between Monday to Friday and you will need to assist the courier to lift and carry your product to the door in most cases. We do not offer a white glove or premium delivery service. Most boxes for your item will be 20-50kg and should be easily carried by the average person. If you cannot assist with lifting the product and require a premium delivery service, you will need to pay for and make your own arrangements. We will work with you to achieve this to the best of our ability. You must advise us of this within 7 days of your order being placed and must be done in writing via email or the contact page of our website. Not doing so, may lead to you incurring fees if the product has already been shipped.
99% of orders are dispatched within our quoted periods, however they are best estimates only. Minor delays due to issues outside of our control, public holidays or peak periods such as Christmas may occur in rare circumstances. The design and manufacture of custom items is a complex process, so please be patient if a delay occurs.
We are not liable for any delays or costs incurred to you in relation to the delivery of your product, your arrangements for installation or assembly of your product via a 3rd party. Therefore please make all necessary arrangements for your delivery and do not book in tradespeople, builders or installers until your item has arrived and that you have checked the condition of the item and have confirmed all its parts and materials. If you have any questions related to this, please contact us.
Upon dispatch of your item, you will be emailed by us with courier contact details as well as tracking details. You can then track your item via the courier website or by emailing the company. The courier will email you on the morning of delivery, advising of its arrival on that day. Free re-delivery of items is offered in the event of delivery being missed on the first occasion. You will have the opportunity to re-book through the courier company in the event this happens.You may also be able to arrange a day and time for delivery by contacting the courier and making arrangements with them or by paying additional fees, for the courier to provide you this service.
Please check your delivery upon arrival. In the rare event your item is damaged, you must check the package and advise the courier to note this on the consignment. It is the responsibility of receiver to check the goods and confirm whether the item is received in full and in good condition. Not doing so, may cause issues with replacement. Please contact us immediately in the event this occurs or if only part of your order arrives.
Pickup from our Melbourne manufacturing factory is usually not available, unless arranged prior with our staff. Please do not attend warehouse to collect or view items unless an appointment is made prior.
Deliveries to PO boxes are not accepted, therefore a street address is required. Delivery is to your front door for homes or ground floor only for apartments/high rise buildings.
If shipping address is or will be unattended at the time of delivery, or you cannot accept delivery, please contact the courier or us as soon as possible. In the event of this occurring, the courier will most likely leave a card with contact information at the residence. Please contact the courier company as soon as possible to arrange re-delivery.
We can also make arrangements with the courier, to get approval to leave the goods at your premises unattended. Please note however, Just Modern Furniture will not be liable or cover any loss, theft or damage to your item in this situation or any other loss which relates to the shipping and delivery of your item(s).